Welcome to Blaisdell's Little Corner of the Web

Freeware | Freeware From A-Z | Security | Virus Information | Site Updated on 09/09/03

How to Troubleshoot Windows 98 Second Edition Shutdown Problems

Windows links
     Bo's Got Windows?
     Windows Tips Index I
     Windows Tps Index II
     Windows Me Tips Index I
     Win Me Tps Index II
     Windows XP Info
     Windows FAQ
     Windows Error Messages and Meaning


The information in this article applies to:


View the Microsoft Knowledgebase article from which this report was taken by clicking here

SUMMARY

This article lists steps to help you troubleshoot problems using the Shut Down command in Windows 98 Second Edition.

The following topics are discussed in this article:

MORE INFORMATION

When Windows 98 Second Edition does not shut down properly, it may appear to stop responding (hang) for several minutes when the following is displayed on your screen:

Please wait while your computer shuts down

or it may display only a blank screen and a blinking cursor.

Functions Performed During Shut Down

Windows 98 Second Edition tries to perform many functions during shut down including:

back to the top

Common Causes of Shut Down Problems

Shutdown problems in Windows 98 Second Edition can be caused by any of the following:

NOTE: Windows 98 Second Edition includes the latest updates for Advanced Configuration and Power Interface (ACPI), OnNow, and Advanced Power Management (APM). In addition, the Fast Shutdown code which was implemented with the initial release of Windows 98 has been removed to support these new features.

Although Windows 98 Second Edition includes many new drivers, not all third-party manufacturers have had a chance to update their hardware drivers. Some existing computers or devices may require an updated BIOS or device driver to fully support Windows 98 Second Edition.

back to the top

Review Q&A Before You Begin

To help reduce the amount of time you spent determining the origin of your issue, first examine the following:

  1. Q. Has anything in the computer changed since it worked correctly the last time you shut the computer down?

    A. If something has changed, that is probably the origin of the issue. Make sure that if you installed something that is compatible with the hardware and software already on your computer. If nothing has changed, try the steps in the "Check the Programs that Are Running" section of this article.
  2. Q. After you restart your computer in Safe mode and then shut down, does your computer shut down properly?

    A. If it does, then try the steps in the "Check the Programs that Are Running" and Check Hardware sections of this article; the issue is probably a TSR or device driver. If it does not shut down properly, see the Windows 98 Second Edition Shutdown Supplement section in this article.
  3. Q. Do you have enough space on your computer to install into a new folder?

    A. This may be the quickest method to determine if you are dealing with a hardware level issue. If you install into a new folder, apply the Windows 98 Second Edition Shutdown Supplement as referenced in this article, and you still experience problems shutting down, check with your hardware manufacturer for an updated BIOS or other workaround. For additional information about installing Windows 98 into a new folder, click the article number below to view the article in the Microsoft Knowledge Base:

    Q193902 How to Install Windows 98 Into a New Folder

back to the top

Check the Programs that Are Running

To check the programs running, use the Microsoft System Configuration Utility tool (Msconfig.exe) to clean-boot your computer. If a clean-boot resolves the issue, you can then use the System Configuration Utility tool to determine the program that is the cause of the shutdown problem.

For information about how to perform a clean-boot and how to use Msconfig.exe, click the articles number below to view the articles in the Microsoft Knowledge Base:

Q192926 How to Perform Clean-Boot Troubleshooting for Windows 98

back to the top

Check the Hardware

To check the hardware configuration on the computer, use Device Manager to troubleshoot the installed hardware. To do this, follow these steps:

  1. Click Start, point to Settings, click Control Panel, and then double-click System.
  2. On the Device Manager tab, disable all devices under the following branches:
  3. If the problem is resolved, enable the devices you disabled in step 2, and then verify that no devices are conflicting.

    Enable devices in the following order:
    1. Double-click the branch containing the device you want, click the device, and then click Properties.
    2. On the General tab, click to clear the Disable In This Hardware Profile check box.
    3. On the Resources tab, verify that there are no conflicts listed under Conflicting Device List. Note that the Resources tab does not appear for each device.
    4. Click OK, and then restart your computer.

If the problem is not resolved, run the Automatic Skip Driver Agent tool to enable any device that has been disabled. To start Automatic Skip Driver Agent, click Start, point to Programs, point to Accessories, point to System Tools, click System Information, and then click Automatic Skip Driver Agent on the Tools menu. For information about how to use Automatic Skip Driver Agent tool, click the article number below to view the article in the Microsoft Knowledge Base:

Q186588 Description of the Automatic Skip Driver Agent (Asd.exe) Tool

If the problem is resolved by these steps and you determine a specific device is the cause of the shutdown problem, please contact the manufacturer for an updated version of the driver or firmware for the device.

back to the top

Known Issues

back to the top

Windows 98 Second Edition Shutdown Supplement

Microsoft has released the Windows 98 Second Edition Shutdown Supplement that addresses shutdown issues on computers with specific hardware and software configurations running Windows 98 Second Edition. These issues include computers restarting when shut down and computers hanging on shutdown.

Microsoft recommends following the troubleshooting steps outlined in this article. If, after following the steps outlined in this article, the computer continues to exhibit shutdown problems, Microsoft suggests applying this update. For additional information about the Windows 98 Second Edition Shutdown Supplement, click the article number below to view the article in the Microsoft Knowledge Base:

Q239887 Availability of Windows 98 Second Edition Shutdown Supplement

NOTE: When you apply the Windows 98 Second Edition Shutdown Supplement, which addresses shutdown issues, the Disable Fast Shutdown option is no longer listed on the Advanced tab in Msconfig.

back to the top

Additional query words: w98sesstop hangs freeze freezes lock locks up exit turn off manually shuts down crash crashes

Entertainment Government Technology About Email Me

Declaration by Larry Blaisdell
To Organizations Involved in Direct Marketing

Version Dec 7 Copyright (C) 2001 Larry Blaisdell
Click here for declarations